Links
[1] https://www.dmlp.org/threats/it-service-management-forum-usa-v-prunty
[2] http://www.itsmfi.org/
[3] http://www.itskeptic.org/
[4] http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9108478
[5] http://www.itskeptic.org/node/167
[6] http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9022298
[7] https://ocapps.occourts.org/CivilPub/SearchCase.do